Contact Us

The Customer Care Center is available to assist you. Call us at our toll free numbers or submit a form below. When submitting the online request form, please complete the form in its entirety. A representative will contact you within one business day to answer any questions or concerns.

Please DO NOT include any confidential information (i.e., Personally Identifiable Information (PII) or Personal Health Information (PHI) on this form.

Company Hours

Monday through Friday 8:00 a.m. to 5:00 p.m. (CST)
Monday through Friday 9:00 a.m. to 6:00 p.m. (EST)

Customer Care Hours

Monday through Friday 6:00am - 10pm CST (7am - 11pm EST)
Saturday and Sunday 8am - 4:30 CST (9am - 5:30 EST)

To reach our Pharmacy Help Desk please email or call us at

Heritage Health Solutions:
Email: customercare@heritagehealthsolutions.com
Toll Free Number: 1.866.265.0124, Select Option 2

Palisade Strategies:
Email: customercare@heritagehealthsolutions.com
Toll Free Number: 1.855.218.4614, Select Option 2

Alternate Number - 469 312 3213